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New Enrollment

New Enrollment

If you are an ACH customer, you can enroll to receive an electronic version of your water bill via email. To authorize the City of Troy Water Department to email your water bill, enter the required fields exactly as they appear on your bill along with your email address.

You can sign up for ACH payment by filling out the Automatic Bill Payment Form and return it to the City of Troy Treasurer's Office, 500 W. Big Beaver, Troy, MI 48084.

I have the right to withdraw from e-billing at any time by completing the fields on the Manage Enrollment page and then selecting "Remove from Paperless Bills".

You will receive your e-bill notice from waterdepartment@troymi.gov. Be sure to add this to your address book and/or change your spam filters to allow this email to get through. The City of Troy Water Department cannot guarantee electronic delivery of your water e-bill.

You will receive a confirming email to validate your email address. Once that confirmation is received, you will begin receiving e-bills electronically and will no longer receive paper bills.

For any questions or issues, contact the Water Department at 248.524.3370.

You can view the status of your water bill online at the Water Account Status page.

By clicking ENROLL, I agree to keep my email address up-to-date during my enrollment. I also understand that even if I do not receive the email notification that I am responsible for payment, ACH return charges, and late penalties that may occur if ACH payment is rejected for any reason. Failure to receive a bill does NOT waive responsibility for charges and penalties.

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